Privacy Policy

Last Updated: December 2025

Hacienda San Raphael Cocina Latina Inc. (“Hacienda San Raphael,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

By accessing our website or providing your information to us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information You Provide

This includes information you voluntarily submit through our website, online forms, or communication channels, such as:

Name
Email address
Phone number
Reservation details
Catering inquiries
Payment information (processed through secure third-party platforms)

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser and device type
Pages viewed
Time and duration of visits
General location data
Website interaction data

This information helps us improve website performance and user experience.

1.3 Cookies and Tracking Technologies

Our website may use cookies, pixels, or similar tracking tools to:

Enhance functionality
Improve navigation
Analyze website traffic
Store user preferences

You can disable cookies through your browser settings.

2. How We Use Your Information

We use the information collected to:

Process reservations or inquiries
Respond to messages or customer service requests
Manage catering or event requests
Improve website functionality and user experience
Communicate promotions, updates, or announcements (only if you opt in)
Comply with legal and regulatory obligations

We do not sell your personal information to third parties.

3. How We Share Your Information

We may share your information only in the following cases:

3.1 Service Providers

With trusted third-party vendors who help us operate our business, such as:

Reservation systems
Payment processors
Website hosting services
Analytics tools

These third parties are only allowed to use the information as needed to perform their services.

3.2 Legal Compliance

We may disclose information if required to:

Comply with legal obligations or court orders
Respond to lawful government requests
Protect the rights, safety, or property of our customers, staff, or business

3.3 Business Transfers

In the event of a merger, sale, or restructuring, customer information may be transferred as part of the business assets.

4. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information.
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute protection.

5. Data Retention

We retain personal information only for as long as necessary to:

Provide our services
Fulfill legal or tax obligations
Resolve disputes
Maintain business records

Once no longer needed, your information is securely deleted or anonymized.

6. Your Rights and Choices

Depending on applicable laws, you may have rights such as:

Accessing your personal information
Requesting corrections
Requesting deletion
Opting out of marketing communications
Managing cookie preferences

To exercise these rights, you may contact us at:

📧 info@haciendasanraphael-co.com
📞 303-834-8046

7. Third-Party Links

Our website may contain links to third-party websites, delivery platforms, or reservation systems.
We are not responsible for their privacy practices or content.
We encourage you to review the privacy policies of any external sites you visit.

8. Children’s Privacy

Our website and services are not intended for children under 13.
We do not knowingly collect personal information from children.
If such information is identified, we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy at any time.
Changes take effect immediately upon posting on our website.
Continued use of the site indicates acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how we manage personal information, you may contact us at:

Hacienda San Raphael Cocina Latina Inc.
1935 Main St., Longmont, CO 80020, USA
📧 info@haciendasanraphael-co.com
📞 303-834-8046